Call Center Dialer
ConVox Call Center Dialer presents a platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the feature of advance call center and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly sute your process.
- ConVox is a modular solution consist of Switching, Application and Database servers are on single server or multiple servers, based on load requirements.
- ACD (Automatic Call Distributor) is an integrated module provid-ing state-of-the-art inbound call routing capabilities to multiple agents based on business rules.
- Preview Dialing Feature providing Auto dialing from screen as per requirement by user. This features facilitates agent to view the details of number to be dialed.
- Predictive Dialing is based on pacing ratio.