Call Queuing and Call waiting
DID (Called Number) wise routing to process.
Skill based ACD (Automatic Call Distribution)
Caller ID Routing for Privileged customers
Call Queuing, Queue waiting message, Queue Overflow
Call Routing to Scheduler, Voice Mail, External Number and to IVR.
User Configurable IVRS and CRM
Call Holding, Incoming Call Beep, Call Conference, Call Transfer, Call Barge-In (Internal & External) and more...