Progressive dialers simply do, is that they auto-dial numbers one after the other, so that an agent does not have to manually dial the numbers. The dialer waits till an agent becomes free, and then progresses onwards to dial the next number on behalf of the agent. System will pop up the call information to the agent at the same time the number will be dialed automatically i.e., when agent is ready, CRM will be popped up immediately call will be initiated to agent once answered, call will be connected to customer number. On completing the previous call (or moving from "Wrap-up" to "Go ready") the system automatically dials the next number on the list. This removes the wait time between calls and can improve productivity significantly.
- Progressive dialing can deliver big results.
- More productivity per agent = More leads
- This type of dialing streamlines the calling process by automatically dialing the next contact in the queue the moment the current call is complete.
- This gives you the most speed coupled with the professionalism of preview dialing.