Call Center Services,Call Center Solutions,Telecom Application,IVR Software

Call Center Solutions

Call Center Services

Cutting edge Technology for your Inbound/Outbound/Blended Contact Center


ConVox presents a flexible stage for Inbound/Outbound/Blended Call Center. ConVox can be utilized for residential (Analog/ISDN trunk lines) and universal (Using VoIP trunks) call focuses. ConVox rethinks the manner in which a customary call focus works with the successful utilization of VoIP innovation. Clients get all the element of propel call focus and substantially more at a much lower cost than customary call focuses. With totally electronic administration you can work your call focus from anyplace from the world. Reports can be modified to any degree to precisely sute your procedure.

convox-showcase Users get all the feature of advance Call Center Solutions and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly Call Center Software suite your process.


ConVox Contact Center Solutions help businesses meet and exceeds the service level expectations of their custom-ers, while driving employee productivity and controlling operational costs. Whether you have a large contact center with multiple sites, or are simply looking for a more efficient way of sharing calls amongst a team, Deepija Telecom has the solutions you need to manage and grow your business.


First call resolution: Route calls to the most appropriately skilled agent based on a variety of criteria, including customer identity or information collected by interactive voice response (IVR).


Spot call trends: Understand what is happening with calls and spot trends over time to ensure efficient operations.


Build an effective team: Equip the team tasked with managing calls with the tools they need to deliver efficient and effective service to their customers.


Comprehensive reporting: Route calls to the most appropriately skilled agent based on a variety of criteria, including customer identity or information collected by interactive voice response (IVR).


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Convox CCS Integration With Sales Force CRM


  • "Call" button or link can be given within SalesForce CRM screen. Whereas the call is initiated through the ConVox.
  • Upon completing a call, call disposition codes can be taken from "Sales Force CRM" into the ConVox.
  • "Activity History" within the SalesForce CRM can be update with the Call Data Reports.
  • Recording link of calls are also provided within SalesForce CRM.
  • When an agent logs in the ConVox he is automatically logged in the SalesForce CRM.
  • Whenever agent makes an outbound call through ConVox interface his data is pulled in the salesforce CRM. This feature is available in Manual as well as preview dialing.
  • When an Inbound call is received in ConVox data is popped up within "SalesForce CRM".


        
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Enabling Communication Applications