CONTACT CENTER SOLUTIONS
A Call Centre, also called Customer Contact Center Solutions handles a large volume of telephone calls. To be efficient and effective, a Call Center India needs to have quality software solutions that facilitates smooth communication, quick response and instant customer satisfaction through prompt, professional, transaction handling.
Its here that Deepija Telecom offers high quality call-centre software solutions that is easy to customize, administer and use. And they can be integrated within the existing communications infrastructure. One of our most vital products is Call Centre ACD (Automatic Call Distributor) which is a telephone facility software that manages incoming calls and handles them based on the number called and an associated database of handling instructions.
Extremely flexible and versatile, Call Centre ACD is used by many Call Centre India companies offering sales and service support. The ACD helps to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the use of phone lines, and provide other services. In addition, Call Center ACD also provide a form of Automatic Customer/Caller Identification (ACIS) that is similar to those provided by Direct Inward Dialing (DID), Dialed Number Identification Service (DNIS), or Automatic Number Identification (ANI).
- Deepija Telecom's powerful Contact Center Solutions, robust Automatic Call Distribution (ACD) systems offer the following benefits:
- Compatibility with a number of communications vehicles such as IVR, chat, email, fax or social media.
- Customers have the choice of selecting the right channel to interact with you thanks to our Call Centre ACD’s multi-channel routing. Furthermore, the customers are connected in a single intelligent and unified queue.
- Manages multiple queues on the telephone system distributing calls evenly in accordance with a set of logical rules. This ensures that no individual is overloaded while others are idle, and also facilitates routing of calls to agents with the most relevant skill-set.
- Ensures that the Call Centre is tightly integrated providing supervisors with the controls, real-time visual cues and management information that are required to sustain high levels of call-handling efficiency.
- Provides a detailed real-time view of not just agent activity but also about key service parameters like numbers of callers in queue and call waiting times.
Call Center India companies by leveraging Deepija Telecom's call center software can deliver robust service with reliability, and scalability. This way, Call Center India companies can enhance customer experience by providing more personalized service, quicker response times, and faster call resolution.