What is Cloud Solution?
- ConVox Cloud Dialer is a Hosted Call Center Solution for large enterprises who deal with distributed call centers.
- With this solution, there is no capital investment required for the Call Centers who is using it. This means zero investment on infra (No Agent Desktops, Servers, PBXes, GSM Gateways, LAN setup etc) and zero capital investment for Software (Dialer licenses, Installation, maintenance etc).
- Call center agents can log in to hosted servers using there phone (cell phone, FWP or analog phone.
- They keep getting the calls and use the telephone keys to dispose a call, redial, pause, break or manual calling.
Benefits for Call Center
- 100 % Increase in Productivity than manual dialing
- No Investment for Agent desktops, GSM Gateway, Server, PRI Card or LAN
- 100 % Call Recording
- Centralized NDNC filtering
- Predictive Dialing
- Inbound call handling
- Live monitoring of agents and calls
Benefits for Enterprises (Process Owner):
- Complete control over the process through Centralized handling of process
- Centralized allocation of leads ( calling list)
- New Call Centers can be added quickly
- No investment is required in server, PRI card, gateways or software