• 1800-102-3835
  • sales@deepijatel.com

Banking Finance and Insurance Solutions

Our Banking Finance and Insurance Solution is designed to empower call centers within these industries to streamline operations, enhance customer interactions, and drive business growth.
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ConVox Banking Contact Center maximize the debt collection

  • Reach out to your debtors by all Possible Means
  • Prioritization and strategy for different levels of debtors
  • Keep Track of Conversations
  • Never Miss a Follow-Up (Promise to Pay)
  • Don’t Waste time or Irritate your Paid Customers
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Reach out to your debtors by all Possible Means

  • ALTERNATE NUMBER DIALLING :
    System can dial up to 5 Alternate Numbers.
  • MULTIPLE MEDIA NOTIFICATION :
    Can send reminders via Voice/SMS/Email.
  • AUTOMATIC SHUFFLING OF CALLER ID :
    Option to use SIM or PRI interface.
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ConVox Banking Contact Center Prioritize And strategize on Different Levels Of Debtors

  • TOOLS FOR BUCKET WISE DEBT COLLECTION:
    (Predictive/Progressive/Preview dialing methods for reaching debtors in various buckets.
  • PAYMENT CYCLE MANAGEMENT/BUCKET WISE CALLING:
    Debtor data will be called based on the set billing cycle.
  • DISPOSITION BASED DATA RECYCLING:
    Prioritization and Recycling of Data is done basis the disposition
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Keep Track of Conversations

  • DEBTORS CALL HISTORY DISPLAY :
    System displays previous call details along with dispositions and comments.
  • STICKY AGENT :
    calls are sent to the same agent, who dialed or spoke to the debtors earlier.
  • DATABASE MANAGEMENT :
    Data can be uploaded/updated in Excel, CSV and API format.

Features
Banking Finance and Insurance

Well managed Appointment process with IVRS integrated with call center

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Automatic Call Distribution

Automatic Assignment of calls to the agents, so that each agent gets equal call load.

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MIS Reports

Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.

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Call Barge-In / Call Coaching

Supervisor can listen to live calls and Agent can be trained on live call.

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External CRM

Inbuilt CRM displays customer details when call is connected.

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Monitoring Tools

All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.

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Call & Screen Recording

Records all the Calls and agents screens (100% Recording) for Training and Monitoring Purpose.

Our Happy Clients

Brand trusted by more than 3000+ Clients across the World

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Get In Touch With Our Experts

Checkout our affordable solutions with the use of cutting edge technology

1800-102-3835

Get Connected
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