Deepija provides a perfectly suited solution for the BPO industry which needs to run efficient processes while providing best service quality and enables BPO’s to become a strategic link in the value chain of its customers.
Deepija has designed and developed many products for Call Centers segment. It has a range of product for inbound and outbound call centers. ConVox is the result of Our focus on BPO Solutions and long experience in implementing them for different types of BPO’s. Multiple campaigns (inbound, outbound), Predictive Dialer, Call Recording, ACD, CRM, Agent pop-up,Call Queuing, Auto Attendant and Voicemail, remote access and CTI Integration are some of the advanced functionalities enabled by Deepija.
Deepija’s main Products in BPO segment include ConVox Predictive Dialer,ConVox eZ (Predictive Dialer without PC), ConVox Inbound Call Center, IVRS and Voice Loggers. These products offers features like Multiple Campaigns Management, Real time monitoring of agents and campaign, agent productivity reports and Admin options like monitoring of system hardware resources.
Our support team is ready to help 24X7 to customers via call, chat, e-mail and remote access. These benefits results in increased in profitability, reduced operating costs, reduced agent turnover rates and maximization of agent productivity .