Deepija Telecom has a comprehensive Customer Interaction Management Solution especially tailored to suit & address these requirements effectively & efficiently.
Premise Based Solution
Dialing is done through server at DSA premise.
Solution is available with/without PC at the agent desk .
Centralized Dialing Solution
Dialing happens through centralized servers ,Subscribed by small (less than 25seats ) DSAs .
Agents get connected calls on their mobile phones .
CENTRALIZED MONITORING AND REPORTING
Dashboards and controls are given to "Country (India) Level","Telecom Circle Level" & "DSA Level".
Real - time Reports of call s , agent login & sales are given at all the three levels .