• 1800-102-3835
  • sales@deepijatel.com

Telecom Contact Center Suite

Telecom Contact Center Industry has a vast range of industrial needs and Deepija Telecom has built a comprehensive Customer Interaction Management Solution especially tailored for Telecom Industry and eased the address these requirements effectively & efficiently.

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Telecom Contact Center Suite

Telecom has a vast range of industrial needs and Deepija Telecom has built a comprehensive Customer Interaction Management Solution especially tailored for Telecom Industry and eased the address these requirements effectively & efficiently.

Premise Based Solution

  • Dialing is done through server at DSA premise.
  • Solution is available with/without PC at the agent desk.
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Centralized Dialing Solution

  • Dialing happens through centralized servers ,Subscribed by small (less than 25seats ) DSAs.
  • Agents get connected calls on their mobile phones.
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Prioritize and Strategize

  • TOOLS FOR BUCKET WISE DEBT COLLECTION:
    (Predictive/Progressive/Preview dialling methods for reaching debtors in various buckets.
  • PAYMENT CYCLE MANAGEMENT/BUCKET WISE CALLING:
    Debtor data will be called based on the set billing cycle.
  • DISPOSITION BASED DATA RECYCLING:
    Prioritization and Recycling of Data is done basis the disposition
Features

Well managed Appointment process with IVRS integrated with call center

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IVR

To provide self service for caller and take input for call routing.

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Call Monitoring

All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.

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Call Recording

Records all the Calls (100% Recording) for Training and Monitoring Purpose.

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Web Portal

Provides web-login for Scheduling, Monitoring Conferences and Managing accounts.

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Single Number

User can specify a single number for all type of caller.

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Missed Call Handling

Captures data of caller incase all users are busy.

CUSTOMER STORIES of Telecom Contact Center

Our client case studies of Telecom Contact Center

Our Happy Clients

Brand trusted by more than 3000 Clients across the World

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Get In Touch With Our Experts

Checkout our affordable solutions with the use of cutting edge technology

1800-102-3835

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