Education

Education

Education

Education Segment is vast and ConVox has a significant presence in it. We have successfully implemented Education IVRS for distance education for central universities. Comprehensive CRM for education consultant KAB, Education Support Call center for queries related to medical and engineering courses.

ConVox hosted education IVRS solution is a highly cost effective, quick and easy way to publish information like courses offered, facilities available, admission notice for students and parents and Education calling solution is easily accessed without any hassles in a dynamic way.

ConVox developed an Education IVRS which gives the examination results by taking the hall ticket number as Input.

Our Prestigious client : For Banking , Deepija designed an IVR System integrated with ConVox call center Solution, which gives the credit card related information.

About Customer

ConVox designed the Education Solution for the A.P. state Engineering and Medical Entrance test conducting body. Customer is an state agency responsible for organizing Engineering and medical tests for state engineering and medical colleges

IVR for examination result announcement Features

System runs on E1 ISDN PRI Lines

System uses Eicon Diva cards as CTI hardware

System developed on Linux platform for performance and economy

System takes roll number as input from users

Announcement of Result as qualified/ unqualified

Announcement of rank status as all state rank, local university rank and category rank

Requirement Summary

Results is to be announced on 30 channels simultaneously Users should get result entering roll number (Hall ticket number) as input from users Rank status, as all state rank, local university rank and category rank should be announced along with the result.

Our Solution

A hunting number is assigned to the 30 channels of ISDN PRI line connecting IVR server. Callers directly land on the IVR server. After the initial greeting message IVR asks for the hall ticket number (roll number). Based on this input IVR server makes a query to the “my SQL” database, and announces the result.

FEATURES

Automatic Call Distribution
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Social Media
Customer can interact with agent using social media platforms like Twitter, Instagram .
MIS REPORTS
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
IVR
To provide self service for caller and take input for call routing.
CALL BARGE-IN/CALL COACHING
Supervisor can listen to live calls and Agent can be trained on live call.
CALL & SCREEN RECORDING
Records all the Calls and agnet screens (100% Recording) for Training and Monitoring Purpose.
DISPOSITION MANAGEMENT
Completed Calls can be marked with disposition codes and Sub-Disposition Codes.
MONITORING TOOLS
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.