Contact Center without PC called ConVox Ez has been built with an expertise in the Telecom call center software solutions industry. Call Center software solution, which works with a traditional analog phone as an agent workstation. ConVox Ez offers most features of a standard call center software with ease of setup and maintenance.
Call Center Software- ConVox Ez is suitable for Cold Calling, Direct & Indirect Selling Agency, Small Call Centers, Marketing Campaigns, Fund Raising Projects.
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Complete and comprehensive reporting of your Agents, Calls & Campaigns.
Predictive Dialing: Automated dialing for maximum call connects.
Progressive Dialing: Automated dialing, controlled by agents to reach out important customers.
Manual Dialing:Agent can type in the number and dial.
Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.
Session Handling : No user can view the reports without the login of admin.
No Data Injection : Data Injection is prevented in MYSQL Server.
Cross Site Attack : Application is guarded against cross site attack.