Healthcare Call Center Software

Health Care

Health Care

Healthcare Call Centers from ConVox is a robust and reliable solution to help those in need. Healthcare Call Center solutions need to provide the best performance in critical times. Either to follow up on the patient's treatment progress or just to be available to schedule medical appointments, healthcare organizations must be equipped with the healthcare call center software. Hospitals are using IVR systems for confirming/rescheduling an appointment of patients.

Deepija has provided a Health Insurance card from the Star Health and Allied Insurance company Limited to all its employees, Hence giving a well possible protection to all the Employees of Deepija.

About Customer

L V Prasad Eye Institute is a comprehensive eye health facility located in Hyderabad. A World Health Organization Collaborating Centre for Prevention of Blindness, the Institute offers comprehensive patient care, sight enhancement and rehabilitation services and high-impact rural eye health programs. Deepija helps Healthcare organizations to extend their presence in the Virtual world.

Problem – Huge number of appointment calls are difficult to handle and inefficient call handling results in more time per call.

Solution – L.V. Prasad Eye institute uses Deepija’s IVRS application integrated with ConVox Call Center Solution for centralized management of scheduling medical appointments for all their branches.

Benefits

They have well managed Appointment process with IVRS integrated with call center. Patients are now happy as they get the vital appointment information on call all the time. Number of Call Attendants at the hospital reduced to half, with lesser workload.

FEATURES

Patient Appointment Handling
A Hospitals receives calls for the appointment with Doctors and Pathology.
Code Blue Solution
Code Blue Solution can work by connecting dedicated PRI from service provider or from EPABX system or GSM gateway.
Intelligent Call Routing
Feature mention here is just one click . when caller/ agent gets the pop-up there is address book available on the screen so that he can forward the calls by dropdown on the screen.
Emergency Call Handling
Emergency Calls must be handled immediately , no matter how busy is your reception desk.ConVox ensures just that.
Ip - PBX
ConVox has advanced unified IP-PBX Inbuilt. You can seamlessly use all features without using anyother PBX. You also get a huge cost saving.
Video Recording
Live Video Interaction and Chat between Doctor and patient.
Agent Performance Report
It is to track all the agent reports like , All Reports, Operator hourly report, daily report,monthly report, disposition report , Real time screen .
Feedback System
Patients can provide their valuable Feedback at any time any where during On Call Services.