Hosted calling solutions can be used for domestic and international call centers. ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the features of advanced call centers and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly suit your process.
Data is stored in multiple locations
Support center available round the clock
Dedicated Customer relationship Manager and timely Maintenance activity
No need of costly hardware and Maintenance experts
Can scale-up from 3 to 3000 Users
Provides flexibility of conducting conference at any point of time.
INBOUND CHANNELS : WEB CHAT, EMAIL, VIDEO CALL, SOCIAL MEDIA, SMS.
OUTBOUND TYPES : PREDICTIVE DIALING, PROGRESSIVE DIALING, PREVIEW DIALING.
SECURITY ASPECTS : HIGHLY SECURE ACCESS, VOICE ENCRYPTION, SESSION HANDLING, NO DATA INJECTION, CROSS SITE ATTACK
EXTERNAL CRM INTEGRATION : SALES FORCE, V-TIGER, SUGAR CRM & ZOHO.