In telephony interactive voice response or IVR is phone technology that allows a computer to detect voice and tone using a normal phone call.
The IVR system can respond to caller with prerecorded or dynamic generated audio to further direct callers on how to proceed.
IVRS Software systems can be used to control almost any function where the interface can be broken to a series of simple menu choices.
Once constructed IVRS Software systems generally scale well to handle large call volumes.
With IVRS Software systems, multitasking and multi-threading facility leading to simultaneous handling of 4 analog channels or 30 digital channels or more channels
Detecting an incoming ring and automatically establishing connection in response to the ring signal.
Capable of working round the clock throughout the year.
Multiple language support with user configurable channel specific language.
Work with all type of exchanges on voice lines or trunk lines with any telecom operator of Land-line Network and cellular phone network.
Provides call statistics and customized report.
ODBC support for accessing all kind of standard database.
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