A Virtual Receptionist is an automated answering system which answers your business calls and routes them to appropriate phone number. Convox Virtual Receptionist helps you handle each incoming call effectively and efficiently. It also puts the valuable data at your disposal for monitoring and improvising business process.
Data is stored in multiple locations
Support center available round the clock
Dedicated Customer relationship Manager and timely Maintenance activity
No need of costly hardware and Maintenance experts
Can scale-up from 3 to 3000 Users
Provides flexibility of conducting conference at any point of time.
INBOUND CHANNELS : WEB CHAT, EMAIL, VIDEO CALL, SOCIAL MEDIA, SMS.
OUTBOUND TYPES : PREDICTIVE DIALING, PROGRESSIVE DIALING, PREVIEW DIALING.
CONNECT WITH EXISTING INFRA : CUSTOMIZATION, PBX INTEGRATION, EMAIL INTEGRATION, SMS INTEGRATION.
SECURITY ASPECTS : HIGHLY SECURE ACCESS, VOICE ENCRYPTION, SESSION HANDLING, NO DATA INJECTION, CROSS SITE ATTACK
EXTERNAL CRM INTEGRATION : SALES FORCE, V-TIGER, SUGAR CRM & ZOHO.